Refund policy

 

PARTS AND ACCESSORIES MAY BE RETURNED AND REFUNDED WITHIN 10 DAYS OF PURCHASE.

 

• No refunds on electronic parts, special orders (including awning fabrics) and sale items. It is therefore important to have the correct diagnosis before replacing a part.
• Handling and shipping charges paid by the customer are non-refundable. This includes express shipping charges, shipping charges on orders under $100, and charges applicable to oversized items. Where shipping was provided free of charge, no transport cost is deducted from the refund.
• No returns on parts whose packaging cannot be reused (e.g. winter covers, mattresses)
• Returned items must be in their original packaging.
• Items returned within 10 days may be refunded to the same payment method used for the purchase. For items returned after 10 days, a store credit will be applied to the account.
• A restocking fee of fifteen percent (15%) of the price paid for the item may be deducted from the refund where the return is not attributable to a problem with the product shipped, in particular where the customer has changed their mind or where the part ordered is not compatible with the customer's equipment. A free advisory service is available before purchase to confirm compatibility. This fee covers the costs of inspection, repackaging and restocking.
  No restocking fee applies if the product received is defective, damaged in transit, not as described, or different from the one ordered: in such cases the refund is issued in full and return shipping is at our expense.
• You may contact us if you wish to cancel your order before it has shipped; it may not be possible to cancel your order. Should that be the case, the return policy above will apply if you wish to return your purchase. If we are able to cancel your order, a non-refundable administration fee of five percent (5%) of the total order amount will be deducted from the refund.

* Refunds are not mandatory and remain at the discretion of Roulottes Lupien 2000 inc.